DoorDash vs. UberEats: Which Delivery Service Is the Best?

in Business on 30th May 2020

Delivery services help us out when the fridge is empty, and there is no time to cook because of work or other domestic chores. They also help us when we don’t feel like doing anything all day. During the quarantine, food and grocery delivery companies take care of our safety. Such services became a necessity, especially when we talk about grocery shopping, and made it easier for people to get used to isolation.

The coronavirus crisis made entrepreneurs understand that starting food delivery app development is a worthy idea since the delivery business remains profitable even in the toughest times. UberEats reported that the number of new users signing up on its app and website has increased by 30% recently. In 2019, it took away the title of the leading third-party delivery service in the US. Previously, this title belonged to Grubhub, which is also a severe competitor for both of the regarded companies. Does it mean it’s better than UberEats? In this article, we will compare them to find it out. 

DoorDash vs. UberEats Comparison

2020 has created the perfect environment for further growth of the delivery business. The industry changed former approaches to partner support, pricing, and customer communication. In this part, we will compare these two services by their availability, app convenience, food choice and partnerships, delivery fees, and customer and partner support services.

Service Availability

DoorDash has been on the market for seven years now. UberEats appeared a year after DoorDash was created. Over these years, both of them have actively spread on the local and international markets. Currently, it’s available in more than 500 cities in 36 countries worldwide. DoorDash is active in more than 4,000 cities in 4 countries, namely, the US, Canada, Australia, and Puerto Rico. 

App Convenience

The general principle of both DoorDash and UberEats apps operation is quite similar. A user browses food first, places the order, and tracks delivery in real-time. The reviews on the App Store and Play Store are mixed about both of them. Sometimes the apps can download maps for too long, providing false tracking information. DoorDash misses sorting search by distance and reviews. If we compare the ratings in Stores, UberEats takes the lead with DoorDash closely behind it. 

Food Choice & Partners

UberEats cooperates with thousands of eating spots all over the world. It has partnerships with McDonald’s, Starbucks, Chick-fil-A, Harold’s Chicken, IHOP, Hooters, and others. Over 310,000 small and large restaurants are DoorDash partners. Some of them are Chick-fil-A, Panda Express, Papa John’s, Dunkin’ Donuts, Red Lobster, Mexican Eats, etc. So, a customer can choose anything they want, whatever cuisine they want, whenever. From the variety of dishes offered, most people prefer pizza, burgers, sushi, Mexican burritos, many kinds of fast food, and groceries.

Service Prices

The amount for each order on UberEats includes the cost of chosen food, the applicable taxes, and the delivery service fee. The final amount depends on the distance between a restaurant and a customer’s house and other factors. For instance, restaurants can change prices for takeout food, even if it has a set price on-premises. Besides, tips are encouraged. DoorDash follows the same model.

During the quarantine, UberEats charges no fee for the orders from local restaurants to support struggling businesses. It takes a $0.99 fee for McDonald’s orders and up to $3 for some popular restaurant chains to improve its services and pay delivery guys. A user can get the Eats Pass to enjoy 5% discounts for each order over $15 and free delivery. It will cost $10 per month for a customer. DoorDash has the same prices within its DashPass subscription, although it doesn’t provide any discounts yet.  

Customer & Partner Care

Both companies claim to offer fast and high-quality customer support. However, the coronavirus outbreak changed the approach to customer service. A few months ago, these companies introduced contactless delivery to make the customer experience safer. DoorDash and UberEats provide drivers, delivery guys, restaurants, and customers with safety guidelines, and free restaurants from service commissions. They encourage former restaurant workers to become their drivers and delivery people. DoorDash also supports many social initiatives such as #OpenForDelivery to support local businesses or ProjectDASH that helps various communities tackle hunger.

Conclusion

If you don’t have time for cooking or buying groceries, UberEats and DoorDash are ready to help you. Both services offer almost the same prices, although UberEats provides discounts within its Eats Pass program. Still, the price isn’t the criterion to consider when deciding between these two services. It’s neither the choice of food since both companies hold partnerships with a great variety of popular services. However, the UberEats app seems like a more convenient one. It has a higher rating on Play Store, while DoorDash is the leading app on the Apple Store. The only fair factor to be judged is customer support, so it’s better to test them and then choose based on your experience.

Categories: Business

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