How To Fix HTML5 Video ‘File Not Found’ Error?

by Josh Biggs in Tech on 25th November 2021

Experiencing “HTML5 video file not found” when trying to watch videos/movies on Chrome or other browsers? If it is so then you must be thinking that why this error appeared, what to do and how to fix it, right? Don’t worry just go through this article and learn all about what causes this issue and how to solve the HTML5 video ‘file not found’ error in detail.

So, let’s get started

Common Reasons for HTML5 Video ‘File Not Found’

There are several causes that can lead to HTML5 files not found error. Thus, below I have listed the major factors that can cause this issue:

  1. When the video file is inappropriately embedded on a webpage
  2. If there’re excessive cookies & browser cache data
  3. Using the outdated web browser
  4. When the required codecs are missing within a video.

As you have learned the common causes, now it’s time to discuss how to solve the HTML5 video ‘file not found’ error.

How to Fix HTML5 Video ‘File Not Found’ Error?

Just check out the below effective ways to deal with the HTML5 video ‘file not found’ error in Chrome.

Note: You can apply the below given methods on other browser as well to fix HTML5 file not found problem.

Solution 1: Update Your Chrome Browser

The very first method that I would like to recommend you to fix the video playback issue is to update your Google chrome browser. 

Most of time, it happens that, due to an outdated version of the browser you might encounter different errors or bugs when trying to play online videos via browser.

In such a situation, you need to update your browser to its latest version by following the below steps. 

Step 1: Open the Google Chrome >> click on 3 dots menu which you can see at the top-right side corner of your screen.

Step 2: Choose the Help option >> tap on About Google Chrome.

Step 3: At this time, if your Chrome browser is already updated then the browser will show “Chrome is up-to-date”. However, if it is outdated then you will see update Google Chrome option.

Once your browser gets updated, try to play your video again and check if the problem exists. 

Solution 2: Remove Cookies And Caches Of The Browser

Chrome stores the Cache & Cookies to offer a well user experience. However, the media files stored in a browser’s cache can conflict with a live version of your webpage. 

So, it is possible that HTML5 video ‘file not found’ issue might occur because of cache & cookies of the browser.

In order to fix this issue, remove the cache data of the browser by following the below steps:

Step 1: Open the Google Chrome >> make a tap on 3 dots which you can see at a top-right side corner.

Step 2: Next, tap on Settings 

Step 3: After that, go to Privacy & Security then Clear browsing data.

Step 4: Now, you need to change a Time Range to All Time.

Step 5: Lastly tap on Clear data option >> then return to the webpage, & press the F5 key to reload a page again. 

Solution 3: Use A Safe Mode to Start Your Browser

Opening browser in a safe mode is another effective way to examine your browser issue & resolve them quickly. 

Therefore, once start your Chrome browser in a safe mode and try to play your video again. However, if your video clip played well in a safe mode without any disturbance it simply means that there is an issue in the settings of your Chrome browser. 

Here is how you can start your browser in the Safe Mode:

Step 1: Launch your Chrome browser.

Step 2: Then, press Ctrl + Shift + N simultaneously (shortcut keys).

Step 3: Doing this will open your browser in a safe mode or a new Incognito window.

Solution 4: Disabling The Hardware Acceleration 

Disabling the hardware acceleration has resolved HTML5 video ‘file not found’ issue for many users. So, you should once try to disable a hardware acceleration by trying the below steps.

Step 1: Open Chrome >> click on 3 dots menu.

Step 2: Now, click on the Settings then Advanced > System.

Step 3: Uncheck an option “Use hardware acceleration when available”.

Step 4: Then, go back to a webpage & press the F5 key to re-load it. Now, check if whether HTML5 files not found problem is fixed or not. If not, then try the next method.

The process is over…

Bonus Tip

If you found that your video file is corrupted itself, then you can try any professionally recommend third party Video Repair Tool to fix the corrupted video file.

Time To Conclude

I hope, after going through this complete article now you have got complete info regarding how to solve the HTML5 video ‘file not found’ error.

All the solutions specified here are very effective and can be applied without any tech skills.

Hopefully, you liked this post…

Categories: Tech