A PBX (private branch exchange) is a private telecommunications network found within a single business or organization. A PBX uses the internet to create communication links and allows users to connect to others within the organization easily, as well as allowing them to communicate externally to potential clients and customers.
A PBX is a vital piece of technology for a modern business to thrive and grow and there are plenty of providers out there who offer various different perks and services, which can make finding the best one for your business a little more difficult.
To help, here’s a breakdown of three of the top PBX providers on the market and how each one can benefit your business in their own way.
This provider prides itself on how it allows flexibility, as its service can be accessed on any communication device, meaning it’s available on a VoIP phone, mobile, standard landline and even computer, giving the customer a vast amount of options. It also saves you from having to spend money on specialist hardware.
It’s also tailored to the small business market, so to make things more accessible for them, the service comes with an easy-to-navigate online portal, which allows for simpler administration and management of the service, such as configuring phone extensions.
Phone.com comes with various price plans, making it a great budget choice while also allowing it to function for a bigger purpose. For more details on Phone.com, take a look at this phone.com review at virtualhostedpbx.net.
Grasshopper PBX systems market themselves to small or medium sized business and are a great solution to help your mid-range businesses grow and communicate with more people.
They provide a cloud-based PBX system that is always accessible and comes with 24/7 technical support. Due to their budget prices, they’re good for businesses with little capital to spend on installing hardware and those with a small number of employees.
Grasshopper’s service is focused on incoming calls, meaning it gives you great options on answering calls by providing a professional answering service and redirecting calls to mobiles or landlines. This is great for small businesses as it allows for your staff to experience the benefits of mobility, as these calls will be directed to your personal number if you’re out the office. They’re also great as the provider can create a menu, helping customers get directed to suitable assistance to help with their queries.
This provider is perhaps the most versatile of the three, as they can easily cater for a wide array of different business sizes and setups, being as effective serving small businesses and home offices as they are mid-sized companies, and even more recently, larger scale organizations.
Using RingCentral as your PBX provider gives you a whole host of products, such as its cloud-based IP service called Dial, which has been at the forefront of this type of technology for over a decade. It can accommodate all the communication functions a business of any size needs. It also comes with a scheduling service known as Meeting which can be scaled for any sized operation such as a SMB to a call center.
What’s great about RingCentral is as they have expanded from being just a virtual PBX to a fully-fledged UCaas. They have added great additional features to their service that’s integrated nicely into their overall system. This includes instant messaging, emails, video conferencing and desktop sharing for presentations, meaning there’s a lot of value for this service.
To help you decide whether Grasshopper or RingCentral is the better pbx tool for your business take a look at the detailed comparisons of RingCentral and Grasshopper available online.