IT Support System Electric raises $25M to scale up the Business

by megan jones in funding on 25th January 2019

Electric.ai – IT Support solution startup mainly for small and medium real-time deliverable offices was founded by Ryan Denehy in September 2016 with its base at New York. Ryan Denehy, the founder, and CEO of Electric observed that part from Yelp there is no other modern IT solution for the industries to resolve issues. Since it is a time taking and the only process available, he wanted to solve the IT problem by building a modern approach and this led to the origin of Electric – to offer chat based IT support which helps the customers to run the better business using better technology. 

And now Electric has created a revolution in the IT support by possessing the World’s 1st Automated IT platform within a short span. The core features of the platform include systems administrations, Network and security management, On-site assistance, and IT troubleshooting. Apart from these, to automate the streamline Onboarding and Off-boarding processes, Electric has introduced Turbine.

Funds Raised

With the Venture capital firm, GGV Capital as the lead investor and participation from Bessemer venture partners, Electric has raised $25M in Series B funding round. With this newly raised funds, Electric is planning to scale up their IT Support. Currently, the mission of Electric is to become as the De-facto Solution in IT for businesses across the country. The newly raised funds bring the total funding of Electric to $37.3M.

Why Electric?

  1. Troubleshooting
    Accessible to the entire team through slack. If the customers are facing issues such as a slow computer, connectivity issues or application crashing then Electric resolves the issues in a matter of few minutes rather than taking hours.
  2. Proactive Support
    When looking into this, a user will get to know that Electric is one of the most user-friendly IT support solution providers since updates are done while the user sleeps. These might include System maintenance, policy management, security, and updates. Customers can rest with the assurance of having world-class, Proactive management IT support for their environment.
  3. Systems Administration
    For System administration, Electric has build Turbine. Turbine performs actions such as automating IT onboarding and offboarding, software installations, google groups etc., Users can perform their business without any obstruction and Turbine automates in the backend.
  4. In-Person emergency assistance
    Electric also offers In-Person emergency assistance in case if an issue is not resolved remotely. Electric gets a technician to the customers office and handle issues either hardware or Network outages. Apart from assisting with special Project work like Cable cleanup and workstations set up.

How does Electric do?

Electric has been partnered with Premium Tech providers to ensure most secure, fastest, personalized service.

  • Communication through Slack
    Electric is the 1st slack based IT system consisting a Helpdesk which is capable of guaranteed response within 10 minutes.
  • Mobile device management for Mac
    Using Kaseya (Windows) and Jamf (iOS) Mobile Device Management (MDM), Electric is capable of troubleshooting and responding to the issues in real-time with the remote access method.
  • Security and Network support
    With Ubiquiti Networks and Cisco Meraki, Electric can monitor proactively an organization’s entire network and ensure that it is always updated with Latest Software, Diagnose and remotely Troubleshoot wifi issues.

Conclusion

Electric is known for its Intelligent and Proactive support, total cost transparency, Lightning-Fast response times along with cost-effectiveness and a wide range of scalability for small to medium range industries who need specific IT support. As of today Electric has automated nearly 40 percent of the IT tasks and is planning to automate 80% of the tasks by the end of 2019.

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